Exchange Server–Use ExTRA to take traces for search issues

To diagnose a problem more indepth, we will use the Exchange Troubleshooting Analyzer (from the Toolbox on the Exchange Management Console) :

– Select a task

– Click on trace control

– Click on set manual trace log

– On components to trace, choose Store.

– On trace tags, choose: tagQueryCi , tagQueryCiDump, and tagSearch

– Click on start tracing

– Then check the application log, once you see the event on the application log,

stop tracing.

– an MS Support Engineer will then analyze the *.etl resulting file

MS Support will then use an internal debugging tool to decrypt or transform the resulting etl file to a readable format, and analyze it and eventually give you the analyzis results.